FAQs

HAVE BURNING QUESTIONS ABOUT OUR PRODUCTS OR POLICIES?

 

 

Screen Cleaning FAQs

Do I really need to clean my devices?

We think so, and so should you! Our devices are filled with nasty grime that goes right back onto our hands and faces. If you don't trust us, put your device under a black light.

How often should I be cleaning them?

You can never clean too much in our opinions :), but if you wipe down your phone 2-3x per week, and your tablet or computer once per week, you'll be in great shape.

What's so special about Spruce & Co screen cleaning wipes?

We're glad you asked! Our formula is specially designed to clean your screens and glasses. Our wipes are gentle, alcohol and ammonia-free, derived from coconut oil, vegan (yes, really!) and parent-friendly.

Can I also use these cleaning wipes on my glasses?

Absolutely! Just get ready for a bright new world.

Why is each screen cleaning wipe individually wrapped?

Great question! This decision is by design. Because each wipe has a controlled amount of cleaning formula (to prevent liquid from getting into cracks, crevices and speakers), we are packaging them individually so they stay strong and mighty. We would hate to give our customers a pack of 10 wipes only to find that they were only able to use a handful before the others dry out. We are mindful of our environmental impact and are always thinking about ways to improve our product. Stay tuned!

How can I tell which Jill is the real Jill?

Does it matter? We'll both respond!

Is your hand sanitizer effective even though it is 100% natural?

Yes. Our hand sanitizer contains 62% Ethyl Alcohol, which is a naturally derived alcohol, and also approved by the FDA. It kills 99.9% of germs.

What ingredients are in your hand sanitizer?

The active ingredient is naturally derived Ethyl Alcohol and the inactive ingredients are Purified Water, Vegetable Glycerin, Aloe Vera, Avocado Extract and Rose Hip Extract.

Can I use this hand sanitizer on my screens?

Our hand sanitizer product is for your hands and body, not our tech devices. The liquid spray could damage your screens and speakers!

What is so special about your hand sanitizer?

Spruce & Co Hand Sanitizer is 100% natural! It is made in the USA, and contains Aloe, avocado and rose hip to make sure your hands don’t dry out and stay moisturized

Do you offer refunds?

We certainly hope that your Sprucies leave you 100% satisfied, but if not you can check out our return and refund policy

How do Spruce & Co's subscriptions work?

Easy: You simply fill out a one-time form selecting your monthly subscription size: 10, 20 or 40 Sprucies per month. We will then mail your shipment out each month on the date you subscribed. Sign up at spruceandco.com/subscription

When will my subscription ship?

Your Sprucies will ship 2-3 business days after you sign up. They will then ship out on that same date in the following months. Don't worry, we'll send you an email reminder as a heads up!

When will my card be charged?

Your card will be charged monthly starting on the date you sign up for your monthly plan.

Will you remind me when my next shipment is arriving?

Don't worry, we've got you covered! You will receive an email reminder 3 days before the date of your next payment.

Can I get a larger subscription for my office?

We would love to help keep your workplace shiny and bright. Send us an email at subscriptions@spruceandco.com and we'll get you started.

What is MoonClerk?

MoonClerk is a third-party platform we've partnered with to help process secure recurring payments. MoonClerk provides full SSL encryption during the entire checkout process so your information is secure. To learn more about MoonClerk, you can visit their FAQs page here.

How do I adjust or cancel my subscription?

We want your subscription to fit your needs and we are here to help! You can manage your plan through the link that was sent in your initial plan sign-up confirmation email. Or, feel free to email your requested changes to subscriptions@spruceandco.com and we are happy to help.